Last updated: December 2025
1. Introduction
Example Number Plates ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Personal Information
We collect information that you provide directly to us when placing an order:
- Name and contact details (email, phone number)
- Delivery address
- Payment information (processed securely by Stripe)
- Vehicle registration number
- Vehicle details (make, model)
- Documentation (V5C, driving licence, etc.)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Verify your entitlement to use registration numbers (legal requirement)
- Communicate with you about your order
- Send order confirmations and updates
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our contract with you when you place an order
- Legal Obligation: To comply with UK law requiring verification of entitlement
- Legitimate Interests: To improve our services and prevent fraud
- Consent: Where you have given specific consent (e.g., marketing emails)
5. Data Retention
We retain your personal data for:
- Order information: 7 years (legal requirement for accounting purposes)
- Documentation: 7 years (legal requirement under UK regulations)
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: Maximum 26 months
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Payment Processors: Stripe (for payment processing)
- Email Service: Postmark (for transactional emails)
- Delivery Services: Royal Mail (for order fulfillment)
- Legal Authorities: When required by law
7. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure password hashing
- Regular security updates
- Access controls and authentication
- Secure database storage
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
9. Cookies
We use essential cookies to:
- Maintain your session while browsing
- Remember items in your basket
- Enable secure transactions
We do not use tracking or advertising cookies without your consent.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
12. International Transfers
Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for such transfers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.
14. Contact Us
For any questions about this Privacy Policy or to exercise your rights, contact us:
Email: orders@example.com
Phone: 01234 567890
15. Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113